RETURN POLICY (30 days)
This return and exchange policy applies to all purchases made throughout our website and mobile applications.
Online purchases (BESPOKE/CUSTOM MADE ITEMS DO NOT APPLY) made throughout the website are valid for exchange, or store credit only. WE DO NOT OFFER REFUNDS AT THIS MOMENT. Our policy lasts 30 days. If 30 days have gone by since you received your product, unfortunately we won't be able to process an exchange or offer store credit.
To be eligible for en exchange/store credit, your item must be unwashed, unworn, with all tags attached, and in the same condition in which you received it. It must also be in its original packaging.
Gift cards, Bespoke, Sale items or Custom Made items, Jewelry, Tights, Fishnets.
HOW TO PROCESS A RETURN:
To complete your return, please email us at firstname.lastname@example.org notifying us you wish to return your item and the reasons for the return. We offer FREE Returns on damaged products, products missing parts or if you received the incorrect item. We will email you a Prepaid Return Label for you to print, attach to the package and drop if off at your local carrier. If the reason for the return is different from any of the options above you can return the item back to us using the shipping carrier of your choice and you will be responsible for the shipping cost.
Please return items to:
Please do not send your purchase back to the manufacturer.
Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to let you know whether it qualifies for a return or not. If you are approved, then your exchange or store credit will be processed.
IF THE ITEM IS NOT IN ITS ORIGINAL CONDITION, IF IT'S DAMAGED, WASHED, WORN, OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR, OR IF IT HAS BEEN MORE THAN 30 DAYS SINCE THE ITEM WAS DELIVERED, IT WILL NOT BE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.
Orders can be canceled within 3 days of placing the order for a full refund. Unfortunately orders CAN NOT be canceled after that since production has started. You would have to wait until you receive your order and process a return (see Return Policy above).
We are not responsible for lost or stolen packages. After orders ship out we are not responsible for shipping carrier delays.